Frequently asked questions

Following Government guidelines, customers are no longer required to wear masks. However, for the wellbeing of all customers, we do ask that you endeavour to wear masks, check in and sanitise your hands. Where possible we will continue to do table service, but our guests can order from the bar if they wish. Seating in the bar areas will be slightly adjusted with more seating being provided. Staff will be asked to wear masks and continue with regular testing.

Please send a copy of the email or text to info@chiswickcinema.co.uk and we will endeavour to move your booking or refund it.

Film weeks run from Friday to Thursday. Public booking will be open from the Tuesday beforehand.

Standard adult ticket prices start from £11.50 (off peak), £16 peak. The sofas are for two people.

The Sofas are for two people.

The Box Office opens at least 15 minutes before the start of the first film each day. The cafe is open from 10.30am

You can do this at the Box Office (the bar at venue) but we can’t guarantee the seat you want will be available.

Yes, these will run from the advertised start time of the film and are approximately 15 mins.

You can take it in with you, as long as it’s switched off and stored away at all times. We have the right to ask you to leave the premises and/or report you if we suspect you are recording illegally.

We reserve the right to refuse admission, or we may ask you to leave the premises without a refund, if you do any of the following:
– behave in an anti-social or threatening manner, or put the safety of our customers, staff or property at risk
– bring a camera or recording equipment of any kind into the cinema
– breach any of our terms of admission

We’re sorry to hear that! We want to provide the best experience possible. Please email info@chiswickcinema.co.uk

We currently offer a free carer ticket for CEA card holders – these can currently only be booked in venue with proof of Membership.
BAFTA and Cinema and Television Veterans Members can get a free ticket with proof of Membership. The free tickets are only available for films before 5pm, Monday to Thursday, one ticket only, booking on day of film only.

Founder Membership is completely sold out so we’re afraid you’ve missed the opportunity… but you can still be a regular Member or just pop along anyway! Gold Members will be entered into the ‘Founder Member Lottery’ when a Membership becomes available – more details below.

The terms and conditions can be found here

We’d love that! You can become a Member here or come and see us at the cinema.

We’re trying to reduce the number of single use plastics that we use and so our Membership cards are now virtual. You can see yours by logging into your account.

Please check your junk mail and if you still haven’t received it, please email us – info@chiswickcinema.co.uk

Yes absolutely! We can look you up by your name or you can sign into your account online.

Please let us know at info@chiswickcinema.co.uk so that we can cancel it and make sure nobody else can use it.

Absolutely! Please see the options by visiting the Gift Membership page.

Just sign in and you’ll see your remaining ticket allocation in your account. To use the tickets, select the Free option at checkout.

In the first few months of opening you will only be able to use one free ticket per screening.

All Memberships will be activated at purchase and will expire one year from the opening date of the cinema or one year from the date of purchase – whichever date is later.

Gold Members will have the chance to take part in a ‘lottery’ when a Founder Membership space becomes available.

No, the benefits are for the cardholder only.

We have a range of Memberships – see our membership page for details.

Definitely not! The cinema, downstairs restaurant and bar, private screening and dining room will be open to all.

No, unfortunately only Founder Members and their guests can visit the Founder Members’ Bar and Restaurant. You will be able to access the rest of the venue though.

We currently do not offer Joint or Family Memberships

We are working with brands to provide Gold and Founder Members with some extra special benefits! Details of these will be emailed out and will also be available in the Members’ area.

This currently isn’t possible but it is something we are looking into although at no stage will there be an option to upgrade to Founder Membership. Please contact the team at info@chiswickcinema.co.uk

The ‘pay annually’ is a recurring payment whereas the ‘one-off payment’ won’t automatically renew. So the ‘pay annually’ will be taken again (we will email you beforehand!) a year after we open the cinema.

Please see the Terms and Conditions of membership

If you are a Founder Member, please sign in, otherwise, please see our Membership page

Yes, please speak to our team – events@chiswickcinema.co.uk

This is where we show a current release for parents and guardians with babies under one year old in an environment where it doesn’t matter if your baby might disturb other cinemagoers. Only customers with babies will be admitted.

Kids’ Club is a weekly Club for children aged three to 12. Experience the magic of cinema you’re your child every weekend. No adult unaccompanied by a child will be admitted.

Audio description is a special service for blind and visually impaired cinemagoers. For selected films, a narration track is played through a special headset and fills the gaps between dialogue by describing what’s happening on screen. The track is undetectable to anyone not wearing a headset and so doesn’t affect their viewing experience.
Films that have audio description are labeled next to a film’s time on the website; you can also call our dedicated booking line or ask at the Box Office. If you need the induction loop or a headset, please ask a member of staff when you arrive – we can also recommend the best seats to use in the screen.

These are screenings with subtitles. Everyone is welcome, and the audio track still plays as usual.

If you have any access needs, please ask a member of staff – all of our screens have step-free access.

We will be introducing these to our programme. These screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, and their families, friends and carers. 
Adjustments include: No trailers or advertisements, the lights left on low throughout the film and the volume is reduced. There is the freedom to move around, make noise and sit where you like.